Terms of service

1. General Provisions

(1) PEPA S.R.L.S. (hereinafter referred to as “PEPA S.R.L.S.”, the “Company” or the “Supplier”) sells products bearing the “Daniele Ancarani” brand in Italy and in countries where the online sales service is available.

(2) These General Terms and Conditions of Sale apply to all distance sales of Daniele Ancarani products made via the website shop.danieleancarani.com, including the assistance provided by Daniele Ancarani Customer Services. Distance sales are governed by current Italian legislation, the Consumer Code (Legislative Decree 206/2005) and European Directive 2011/83/EU on consumer rights.

(3) Use of the online sales service is restricted exclusively to consumers. The term ‘Consumer’ refers to any natural person who purchases products for purposes unrelated to their business, commercial, craft or professional activities. The resale, hire or any commercial use of products purchased on the website is prohibited.

(4) PEPA S.R.L.S. reserves the right to amend these General Terms and Conditions of Sale at any time. The terms and conditions in force at the time of purchase shall apply to the Customer; a copy of these will be sent to the email address provided when placing the order.

(5) These General Terms and Conditions of Sale are published on the website so that they may be consulted, stored and reproduced by the Customer.

(6) By placing an order on the shop.danieleancarani.com website, the Customer declares that they have read, understood and accepted these General Terms and Conditions of Sale in full.

(7) These General Terms and Conditions of Sale govern exclusively the sale of products marketed by PEPA S.R.L.S. via the official website. Any products or services offered by third parties via links on the website are governed exclusively by the terms and conditions of sale of the respective suppliers, for which PEPA S.R.L.S. accepts no liability.

(8) For all information relating to the processing of personal data, the Customer is invited to consult the Privacy Policy published on the website.

 

2. Product orders

(1) Orders may only be placed by persons of legal age and with full legal capacity.

(2) Orders may be placed directly via the website shop.danieleancarani.com or by contacting Daniele Ancarani Customer Services, Monday to Friday, during the hours indicated on the website.

(3) The Customer is required to provide a valid email address, through which they will receive all communications relating to the order, the purchase confirmation and these General Terms and Conditions of Sale.

(4) Each order may comprise one or more products, subject to any limits set by PEPA S.R.L.S. and published on the website.

(5) PEPA S.R.L.S. reserves the right to amend, at any time, the limits on the number of products that may be purchased or the types of items available for online sale.

(6) The Customer is responsible for selecting the products added to the shopping basket. Before the order is finalised, a summary will be displayed containing a description of the selected items, any sizes, colours and quantities, and the corresponding price.

(7) PEPA S.R.L.S. takes every reasonable precaution to ensure that photographs, images and descriptions accurately represent the products. However, slight differences in colour or appearance may be due to the settings of the device used by the Customer and do not constitute a product defect.

(8) Before completing the purchase, the Customer is asked to carefully check the contents of the shopping basket and to confirm their acceptance of these General Terms and Conditions of Sale.

(9) Should the Customer wish to amend or correct the order before final confirmation, they may follow the procedure set out on the website.

 

3. Product prices

(1) All prices published on the website are quoted in euros and include VAT as applicable under current legislation.

(2) Unless otherwise stated on the website or during the purchase process, prices include delivery charges, taxes and any customs duties applicable to the country of destination.

(3) The price charged will be the one displayed to the Customer at the time of order confirmation and set out in the relevant purchase confirmation sent by email.

 

4. Completion of the order

(1) The purchase process is deemed to be complete when the Customer definitively confirms the order. Following confirmation, the order is forwarded to PEPA S.R.L.S.

(2) Before definitively confirming the order, the Customer may amend or cancel the contents of the shopping basket at no cost.

(3) These General Terms and Conditions of Sale are always available on the website shop.danieleancarani.com.

(4) After clicking the order confirmation button, the Customer will receive an automatic email acknowledging receipt of the order. This communication constitutes solely confirmation of receipt of the order and does not yet represent acceptance of the order or the conclusion of the sales contract.

(5) The contract of sale shall be deemed to have been concluded only when PEPA S.R.L.S. sends the Customer confirmation of acceptance of the order to the email address provided during the purchase process. The confirmation shall contain a summary of the order, the price of the products purchased and a copy of these General Terms and Conditions of Sale.

(6) PEPA S.R.L.S. reserves the right not to accept orders if they are incomplete, incorrect, lack the necessary payment guarantees, or if the products ordered are unavailable. In such cases, the Customer will be informed by email within a maximum of 30 (thirty) days of receipt of the order. If payment has already been made, the full amount will be refunded.

(7) Once the contract has been concluded, the Customer will receive a written confirmation containing the order number, the date of purchase, a description of the products purchased, the price paid, the payment method used, information regarding the right of withdrawal, the returns procedure, the applicable warranties and the contact details for Daniele Ancarani Customer Service.

(8) The Customer may request cancellation of the order by contacting Daniele Ancarani Customer Services only until the order has been prepared for dispatch.

 

5. Terms of payment

(1) Payment for products may be made using one of the available payment methods indicated during the purchase process on the website.

(2) To ensure maximum security for online transactions, payments are processed via certified payment service providers operating in accordance with international security standards.

(3) Payment method details are processed directly by the payment service provider and are not stored by PEPA S.R.L.S., except where strictly necessary for order processing.

(4) In the case of payment by credit or debit card, the Customer declares that they are the legitimate holder of the card used. The payment provider may pre-authorise the amount due prior to the actual charge, without this constituting a final payment.

Should the order be cancelled prior to dispatch, any pre-authorised amount will be automatically released in accordance with the timeframes set by the Customer’s bank.

For items purchased on pre-order, the amount may be debited upon confirmation of the order in accordance with the terms specified during the purchase process.

(5) Should the payment be declined or unable to be authorised for any reason, the order will be automatically cancelled without any definitive charge being made to the Customer.

 

5.1 Payment via PayPal

(1) The Customer may choose PayPal as their payment method. If selected, they will be automatically redirected to the official PayPal website to complete the transaction in accordance with PayPal’s terms and conditions.

(2) All data entered on the PayPal website will be processed directly by PayPal and will not be disclosed to PEPA S.R.L.S., which will not have access to the credit card details or other payment methods associated with the Customer’s PayPal account.

(3) In the event of a refund, the amount will be credited back to the same PayPal account used for payment. The time taken for the credit to appear depends solely on PayPal and the Customer’s bank.

(4) Any disputes regarding the time taken for the credit to appear must be addressed directly to PayPal.

 

6. Retention of title

(1) All products sold remain the property of PEPA S.R.L.S. until the Customer has paid the purchase price in full.

 

7. Delivery

(1) Once the order has been placed via the website shop.danieleancarani.com, the Customer may track the status of their delivery by accessing the ‘Track my order’ section available on the website.

(2) The Customer may contact Daniele Ancarani Customer Services by telephone or email to receive information on the delivery status.

(3) Unless otherwise specified, items will be delivered exclusively to the address provided by the Customer in countries where the online sales service is available, as indicated on the website shop.danieleancarani.com.

(4) Delivery addresses located outside the countries where the delivery service is available will not be accepted.

(5) The Customer may request delivery to a natural person of their choice, provided that person is resident or domiciled in the country of destination. Deliveries will not be made to PO boxes, unauthorised collection points or ‘Post Office Box’ addresses.

The Customer acknowledges and accepts that:

  • the items ordered will be delivered to the residential or business address provided at the time of ordering. Once the parcel has been handed over to the courier, it will not be possible to request that it be redirected to a different address;

  • * Where the delivery address has a reception, concierge or other service authorised to receive parcels, delivery shall be deemed to have been validly effected upon receipt by such service. From that moment, the risk and liability relating to the products shall pass to the Customer.

    (6) Items will be dispatched only after confirmation of payment for the order.

    (7) PEPA S.R.L.S. undertakes to process orders within a maximum of 30 (thirty) days from order confirmation, except in cases of force majeure or product unavailability, of which the Customer will be promptly informed in accordance with Article 4 of these General Terms and Conditions of Sale.

    (8) At the checkout stage, the Customer may choose, where available, one of the following delivery methods:

    i. Courier delivery: delivery typically within 3–7 working days, unless different delivery times are specified at the time of purchase.

    ii. Collection from a Daniele Ancarani Boutique (Pick Up in Store): where available, the Customer may collect their order free of charge from a participating Daniele Ancarani Boutique, in accordance with the procedures set out on the website shop.danieleancarani.com. This service is governed by the specific terms and conditions set out in the section dedicated to Pick Up in Store.

  • All available delivery methods will be displayed during the checkout process.

    (9) The delivery times indicated on the website are for guidance only and do not constitute a binding deadline.

    (10) Unless otherwise stated at checkout, delivery charges are included in the sale price.

    (11) Any additional delivery charges will be clearly indicated to the Customer before the order is confirmed. These charges will not be refunded in the event of a product exchange or the exercise of the right of withdrawal, except as provided for by current legislation.

    (12) Should the Customer wish to request a change to the delivery date, they may contact Daniele Ancarani Customer Services. Once the order has been dispatched, the Customer will receive an email containing the tracking number and a link to track the delivery in real time. Daniele Ancarani Customer Services remains available to provide assistance in the event of any delivery-related issues.

8. In-Store Collection

(1) PEPA S.R.L.S. may offer its Customers the option to collect orders placed online from one or more Daniele Ancarani boutiques participating in the service.

(2) Where the service is available, the Customer may select the “In-Store Collection” option during the checkout process and choose a Daniele Ancarani boutique from those listed on the shop.danieleancarani.com website. 

(3) PEPA S.R.L.S. will notify the Customer by email when the order is ready for collection at the selected boutique. The order will remain available for a maximum period of 14 (fourteen) days from the date of notification. If the order has not been collected by the end of this period, it will be deemed cancelled and the products will be returned to PEPA S.R.L.S.; the Customer will be refunded the amount paid in accordance with the procedures set out in these General Terms and Conditions of Sale.

(4) To collect the order, you must present the email confirming the order’s availability and a valid identity document.

(5) The Customer may collect the order in person or authorise a trusted representative to do so. In this case, the representative must present:

* a written authorisation signed by the Customer;

* a copy of the Customer’s identity document;

* their own valid identity document.

(6) Staff at the Daniele Ancarani Boutique may refuse to hand over the order if the identification procedure or the required documentation is incomplete or does not comply with the requirements.

(7) Products collected from a Daniele Ancarani Boutique are subject to the same conditions regarding returns, exchanges and the right of withdrawal as set out in these General Terms and Conditions of Sale.

 

9. Warranty

(1) PEPA S.R.L.S. guarantees that all products sold under the Daniele Ancarani brand comply with current legislation and are covered by the Statutory Warranty of Conformity provided for in Articles 128 et seq. of the Consumer Code.

(2) Should a product have a lack of conformity existing at the time of delivery, the Customer may exercise their statutory rights by contacting Daniele Ancarani Customer Services in accordance with the procedures set out on the website shop.danieleancarani.com.

(3) Any additional commercial warranties shall be valid only if expressly stated in the product description or in the order confirmation.

(4) The warranty does not cover damage resulting from misuse, normal wear and tear, negligence, accidents, incorrect maintenance, or modifications or repairs carried out by the Customer or by unauthorised third parties, unless the Customer can prove that the defect was already present at the time of delivery.

(5) In the event of an order being cancelled prior to dispatch, no final charge will be made to the Customer. Should payment have already been made, PEPA S.R.L.S. will refund the amount paid using the same payment method used for the purchase, within the timeframes set by the relevant payment scheme.

 

10. Right of withdrawal, refunds and exchanges

(1) The Customer has the right to withdraw from the contract in accordance with the procedures set out in this article. When exercising the right of withdrawal, the Customer may choose between:

i. returning the product and receiving a refund of the amount paid;

ii. returning the product and exchanging it for another, in the cases and subject to the conditions set out below.

(2) Time limits and procedures for exercising the right of withdrawal

The Customer may exercise the right of withdrawal within 14 (fourteen) days of the date of delivery of the product.

To exercise the right of withdrawal, the Customer must:

* contact Daniele Ancarani Customer Services or follow the specific procedure available on the website shop.danieleancarani.com;

* obtain authorisation for the return and the relevant instructions.

Once the return has been authorised, the Customer must dispatch the product in accordance with the instructions received from Customer Services.

Where the service is available, the Customer may also return the product to a participating Daniele Ancarani boutique located in the same country as the delivery.

For the return to be accepted, the product must be returned within 14 (fourteen) days of notification of withdrawal.

(3) Return conditions

Returns will only be accepted if all of the following conditions are met:

* the product must be returned in its original packaging, complete with the box, accessories, any dust bags, tags, labels and any other items received with the purchase;

* proof of purchase must be enclosed;

* the product must not have been used, damaged, washed, altered or worn beyond what is necessary to check its nature, characteristics and fit;

* in the case of footwear, the soles must be in perfect condition. Daniele Ancarani recommends trying on shoes only on soft, clean surfaces;

* any security seals must remain intact;

  • if the product was delivered damaged, it must be returned in the same condition, without any attempts at repair or alteration.

  • PEPA S.R.L.S. reserves the right to refuse returns of products that have been used, damaged, are incomplete, soiled, tampered with, or returned after the specified deadline or without prior authorisation.

    PEPA S.R.L.S. also reserves the right to claim compensation for any damage caused by wilful misconduct or gross negligence on the part of the Customer.

    The Customer is responsible for the return shipment until it is received at the PEPA S.R.L.S. warehouse and must retain proof of dispatch. PEPA S.R.L.S. accepts no liability for loss, delay or errors attributable to the carrier appointed by the Customer.

    (4) Refund

    Where the right of withdrawal is validly exercised, PEPA S.R.L.S. shall refund all amounts paid by the Customer in respect of the returned products, including any standard delivery charges incurred.

    The refund shall be made without undue delay and, in any event, within the time limits laid down by applicable legislation, once the product has been received or proof of dispatch has been provided.

  • The refund will be made using the same payment method used by the Customer for the purchase, unless otherwise agreed between the parties.

    (5) Product exchange

    As an alternative to a refund, the Customer may request an exchange of the product.

    Exchanges are permitted only for:

    * a different size of the same item;

    * a different colour of the same model, provided it is available;

    * a product with the same sale price.

    If the requested product has a different price to the one originally purchased, the Customer must return the item for a refund and place a new order.

    If the Customer does not return the product within the specified time limit, PEPA S.R.L.S. reserves the right to refuse the exchange and to issue a refund only, where applicable.

    All the conditions set out for returns also apply to requests for exchanges.

11. Limitation of liability

(1) PEPA S.R.L.S. shall not be held liable for indirect damages, loss of profit or other consequential damages arising from the use of the products, except in cases provided for by law.

(2) This shall not affect PEPA S.R.L.S.’s liability in cases of wilful misconduct, gross negligence, personal injury or in other cases expressly provided for by applicable legislation.

(3) Where PEPA S.R.L.S.’s liability arises from a breach of essential contractual obligations, compensation shall be limited to the damages foreseeable at the time the contract was concluded.

(4) All mandatory provisions laid down by law regarding product liability and consumer protection remain unaffected.

 

12. Product Authenticity and Intellectual Property Rights

(1) PEPA S.R.L.S. guarantees the authenticity of all products marketed under the Daniele Ancarani brand.

(2) The Daniele Ancarani brand, the logo, images, photographs, graphic content, models, designs, collections, patents, distinctive signs and any other intellectual property rights featured on the shop. danieleancarani.com, on the products or on their packaging are and remain the exclusive property of PEPA S.R.L.S., with its registered office at Via San Vitale 34/D, Bologna.

Any reproduction, modification, use, distribution or exploitation, in whole or in part, is prohibited without the prior written authorisation of PEPA S.R.L.S., except for the normal private use of the products purchased.

(3) It is also prohibited to use the Daniele Ancarani brand in conjunction with other brands, logos, symbols or distinctive signs in such a way as to create confusion or a new composite brand.

(4) The reproduction, copying, modification or use of models, industrial designs, photographs, patents or any other element protected by intellectual property law belonging to PEPA S.R.L.S. is prohibited, unless prior written authorisation has been obtained.

 

13. Force Majeure

(1) PEPA S.R.L.S. shall not be held liable for any delays or failure to perform its contractual obligations where such delays or impediments are due to force majeure or unforeseeable circumstances beyond its control, including, but not limited to, natural disasters, wars, pandemics, strikes, disruption to transport services, IT system failures, measures taken by the competent authorities or other extraordinary events.

(2) Should a force majeure event occur, PEPA S.R.L.S. shall inform the Customer as soon as possible. If the inability to fulfil the order continues for more than 15 (fifteen) days, the Customer shall be entitled to cancel the order and receive a refund of any sums already paid.

 

14. Privacy

(1) PEPA S.R.L.S. processes customers’ personal data in full compliance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation on the protection of personal data.

(2) All information relating to the processing of personal data is available in the Privacy Policy published on the website shop.danieleancarani.com.

 

15. Governing Law and Jurisdiction

(1) These General Terms and Conditions of Sale are governed by Italian law and, in particular, by the Civil Code, Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 on electronic commerce.

(2) Any dispute relating to the interpretation, performance or validity of these General Terms and Conditions of Sale shall be subject to the jurisdiction of the court of the Customer’s place of residence or domicile, provided that the Customer qualifies as a Consumer under current legislation.

(3) The Customer may also make use of the alternative dispute resolution (ADR) mechanisms provided for under Italian law or, where available, the European online dispute resolution (ODR) platform.

(4) Should these General Terms and Conditions of Sale be translated into one or more languages, in the event of any discrepancy in interpretation, the version drawn up in Italian shall prevail exclusively.

 

SPECIAL TERMS AND CONDITIONS OF SALE FOR CUSTOMISED PRODUCTS AND PRE-ORDERS

For certain products, PEPA S.R.L.S. may offer the following services:

i. product customisation (“Customised Products”);

ii. advance purchase of products not yet available (“Pre-order Products”).

These special terms and conditions supplement the General Terms and Conditions of Sale and shall prevail exclusively in respect of the matters governed herein.

 

Article 1 – Orders and Payments

The following provisions apply to Customised Products and Pre-order Products:

a. During the product customisation process, the choices made by the Customer are stored solely for the duration of the browsing session. Should the session be interrupted before the order is confirmed, the customisation procedure will need to be repeated.

b. Following confirmation of the order by PEPA S.R.L.S., the Customer will receive an email containing the order confirmation and, subsequently, a notification regarding the dispatch of the product.

c. For Personalised Products and Pre-order Products, payment shall be made in accordance with the methods indicated during the purchase process and in these General Terms and Conditions of Sale.

Article 2 – Delivery of Personalised Products and Pre-orders

For Personalised Products and Pre-order Products, delivery times may be longer than for products that are immediately available.

Indicative delivery times will be stated on the product page and during the checkout process.

PEPA S.R.L.S. will notify the Customer by email as soon as the product has been dispatched.

If a single order contains products with different availability dates, PEPA S.R.L.S. may, at its discretion, arrange a single dispatch or separate dispatches, at no additional cost to the Customer.

 

Article 3 – Returns and Exchanges of Personalised Products

Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to products made to measure or clearly personalised at the Customer’s request.

Consequently, except in the case of defective products or those that do not comply with current legislation, Personalised Products cannot be returned or exchanged.

However, all the Customer’s rights under the Statutory Guarantee of Conformity remain unaffected.

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