Shipping policy

Delivery charges

  • Italy: €10
  • Europe: €20
  • Rest of the world: €25–45 (depending on the destination)

Countries to which we deliver

Europe

(EEC member states + EU/EEC deliveries)
Austria (AT), Belgium (BE), Bulgaria (BG), Cyprus (CY), Croatia (HR), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Ireland (IE), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Malta (MT), the Netherlands (NL), Poland (PL), Portugal (PT), the Czech Republic (CZ), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Hungary (HU)

Rest of the world

Canada (CA), United States (US), Hong Kong (HK), Israel (IL), United Arab Emirates (AE), Switzerland (CH), Norway (NO), Great Britain / United Kingdom (GB / UK), Turkey (TR)

Delivery times

Italy: 2–5 working days
International: 5–9 working days

Delivery times may be longer during sales, promotions or public holidays.

Returns

How can I return an item?

If you are not satisfied, you can return one or more products.
Please email us at: info@danieleancarani.com

How long do I have to return an item?

You have 14 days from the date of delivery.

Do I need to register to make a return?

No.
Simply contact customer services: info@danieleancarani.com

How and when will I be refunded?

  • Once we have received and checked the items, you will receive a confirmation email.
  • The refund will be processed within 14 working days of confirmation.
  • Items must be handed over to the courier within 14 days of the return authorisation.
  • The refund will be processed using the same payment method used for the purchase.
  • Postage costs are non-refundable.
  • Items must be in perfect condition, unworn and in their original packaging.
    DANIELE ANCARANI reserves the right to refuse non-compliant returns.

Order Tracking

  • All orders can be tracked: you will receive an email when your parcel is dispatched.
  • Deliveries are made from Monday to Friday, between 08:00 and 18:00, and a signature is required.
  • Please ensure that someone is at the delivery address to collect the parcel.
  • If no one is there, the courier will leave a delivery notice.
  • You can reschedule the delivery via the courier’s website or collect the parcel from the specified collection point.
  • If the parcel cannot be delivered, it will be returned to the DANIELE ANCARANI warehouse.
    Please also check your spam folder if you cannot find the email.

Wrong item

If you have received the wrong item:

  1. Please contact customer services.
  2. We will provide you with instructions on how to return the item.
  3. Your refund will be processed once we have received the parcel.
  4. If you would like the correct item (subject to availability), you can place a new order.

Faulty product

We apologise for the inconvenience!  ☹

  • Please contact customer services straight away.
  • We’ll give you all the information you need to sort out the problem quickly.
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