Refund policy
Right of Withdrawal, Returns, Refunds and Exchanges
(1) The Customer has the right to withdraw from the contract in accordance with the procedures set out in this article. When exercising the right of withdrawal, the Customer may choose between:
i. return the product and receive a refund of the amount paid;
ii. return the product and exchange it for another, in the cases and subject to the conditions set out below.
(2) Time limits and procedures for exercising the right of withdrawal
The Customer may exercise the right of withdrawal within 14 (fourteen) days of the date of delivery of the product.
To exercise the right of withdrawal, the Customer must:
* contact Daniele Ancarani Customer Services or follow the relevant procedure available on the website shop.danieleancarani.com;
* obtain authorisation for the return and the relevant instructions.
Once the return has been authorised, the Customer must post the product in accordance with the instructions received from Customer Services.
Where the service is available, the Customer may also return the product to a participating Daniele Ancarani Boutique located in the same country as the delivery.
For the return to be accepted, the product must be returned within 14 (fourteen) days of notification of withdrawal.
(3) Return conditions
The return will only be accepted if all of the following conditions are met:
* the product must be returned in its original packaging, complete with the box, accessories, any dust bags, tags, labels and any other items received with the purchase;
* proof of purchase must be enclosed;
* The product must not show any signs of use, damage, washing, alteration or wear beyond what is necessary to check its nature, characteristics and fit;
* In the case of footwear, the soles must be in perfect condition. Daniele Ancarani recommends trying on shoes only on soft, clean surfaces;
* Any security seals must remain intact;
* If the product was delivered damaged, it must be returned in the same condition, without any attempts at repair or alteration.
PEPA S.R.L.S. reserves the right to refuse returns of products that have been used, damaged, are incomplete, soiled, altered, or returned after the specified deadline or without prior authorisation.
PEPA S.R.L.S. also reserves the right to claim compensation for any damage caused by wilful misconduct or gross negligence on the part of the Customer.
The Customer is responsible for the return shipment until it is received at the PEPA S.R.L.S. warehouse and must retain proof of dispatch. PEPA S.R.L.S. accepts no liability for loss, delay or errors attributable to the carrier appointed by the Customer.
(4) Refund
Where the right of withdrawal is validly exercised, PEPA S.R.L.S. will refund all amounts paid by the Customer in respect of the returned products, including any standard delivery charges incurred.
The refund will be made without undue delay and, in any event, within the time limits laid down by current legislation, once the product has been received or proof of dispatch has been provided.
The refund will be made using the same payment method used by the Customer for the purchase, unless otherwise agreed between the parties.
(5) Product exchange
As an alternative to a refund, the Customer may request an exchange of the product.
Exchanges are permitted only for:
* a different size of the same item;
* a different colour of the same model, provided it is available;
* a product with the same retail price.
If the requested product has a different price to the one originally purchased, the Customer must return the item for a refund and place a new order.
If the Customer does not return the product within the specified time limit, PEPA S.R.L.S. reserves the right to refuse the exchange and to issue a refund only, where applicable.
All the conditions set out for returns also apply to exchange requests.
